Privacy policy

Last update: [2021.06.03]

This Privacy policy ('Policy') describes how ('Honeygain', 'we', 'us', 'our') collects and uses the personal information it gathers on the end-users of its applications and website visitors. The Policy also outlines your rights and choices regarding your personal data collected.

This Policy may be updated from time to time due to adoption of new practices or developments in the fields of privacy and personal data. In case of any considerable changes to this Policy, Honeygain will take measures to notify its users in advance by email (if possible), a pop-up message on the website, or other means which we will deem most fitting in a particular case.

If you have any questions regarding our Policy or the way we collect and process your data, do not hesitate to contact our support team using this link here.


Honeygain provides rewards in exchange for small amounts of your network connection and device’s resources. For such an arrangement to work, we require access to a limited amount of your personal data. All the data described below is collected directly from you.


We categorize the data we have access to through our application into the following categories:

  • Registration data. We collect your user email and encrypted password.
  • User payment information. We process this information depending on your payment method choice (bank card, Wire, WebMoney, or cryptocurrency payment).
  • Device information. This includes your IP address, operating system version, device model, last-seen timestamp, and location (city and country). 
  • Network information. This specifies whether your Wi-Fi is on or off.

In order to analyse and improve our services, we also collect some aggregated statistics related to the use of our application. This information may include crash and error reports, as well as application usage analytics provided by Google and Facebook Analytics. Users can opt-out from such processing by changing the settings of the application.


We automatically collect certain information from you when you visit our website. The data we collect through our website includes your Internet Protocol (IP) address, location, type of browser, device, and the operating system you use.

In collecting your information through our website, we make use of cookies and other similar technologies. If you wish to read more about the cookies we use, their purpose, and duration, please see a detailed cookie table at the end of this Policy.

We may also collect your personal information when you contact us via email or a dedicated contact form. In such a case, we will use your personal data to manage your inquiry and adequately address any issue or question you may have.


We process the above-mentioned data for the purposes mentioned below.

  • To provide our platform services offered to you: to register you on the platform; to provide you with our platform services that you request; to send you messages necessary for the provision of our services; to improve your experience when using the platform; to enable you to redeem your earnings via the platform; to administer your referrals; to provide an overview of your transactions on the platform (transaction history).
  • To improve our platform and ensure its security: to track your website usage for security purposes; to investigate potential cases of fraudulent activity; to keep records of your account after its deletion to protect the security of the platform; to carry out basic verification (email verification); to issue and enforce warnings; to guarantee the security of the platform, the protection of the data we hold, and the detection of cyber-attacks and other threats to the integrity of the platform; to secure data and data transmission; to offer our services free of technical errors and to be able to recognize and resolve any errors; to analyse and evaluate usage of our platform and range measurement.
  • To carry out marketing activities: to send you marketing emails.

To exercise legal rights and fulfil legal obligations: to comply with applicable tax obligations; to process your requests for access to data; to resolve disputes, enforcing our Terms of Use and to enforce, exercise and uphold our rights.


The information on the end-users of the Honeygain application specified above is necessary for the performance of the contract between you and Honeygain.

We process the platform usage and statistical data based on our legitimate interest to improve the functionality and usability of our application.

The information on your interactions with our website, your device, and the browser is collected based on our legitimate interest to ensure the thorough functioning of our website.

The basis for the administration of your inquiries is our legitimate interests, namely the proper administration of our business and communications with users.

The legal basis of data processing for marketing purposes is your consent, customer relationship with us, or our legitimate interest to market our product. 

The legal basis for using the data to exercise legal rights and fulfill legal obligations is, respectively, our legitimate interest to defend Honeygain’s interests and rights in legal processes or legal obligation to which Honeygain is a party.


If the data is no longer required for a purpose pursued by us and there are no legal obligations to retain it (e.g., tax retention periods to which we are subject), we delete personal data. We only store personal data to the extent that it is necessary to comply with our legal obligations, particularly statutory retention periods, and for the establishment, exercise, or defense of legal claims.


We use service providers (data processors) to help deliver our services. Such data processors are:

  • data storage providers (Hetzner Online GmbH, Industriestr. 25, Gunzenhausen, Germany);
  • payment service providers (Tipalti Inc, 1810 Gateway Drive, Suite 300, San Mateo, CA 94404 United States);
  • email delivery service providers;
  • performance analytics providers (for crash and error reporting);
  • web and application usage analytics providers (e.g., Google Ireland Ltd., Gordon House Barrow Street Dublin 4, D04E5W5 Ireland; Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043 United States; Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland; Facebook, Inc., 1601 Willow Road Menlo Park, CA 94025 United States);
  • service partners which provide customer service and enquiry processing (Zendesk Inc., 1019 Market Street, San Francisco, CA 94103 United States).

Our service providers are obligated to keep your information absolutely secure. They do not have any right to access your information for their own purposes. Our data processors are also obligated to not disclose your information to any third parties not related to the provision of said services.

We may share your location and IP data with our partners (including clients outside the European Economic Area) in order to enable them to access and collect data from public Internet resources (e. g., various websites). Such data sharing is necessary for the performance of the contract between you and Honeygain.

We are obligated to provide personal data to investigative/criminal prosecution/supervisory authorities insofar if they require it for the avoidance of risk to the public and for the prosecution of criminal acts.

We will not share or otherwise disclose your personal information in any other case than described above unless:

  • You request or authorize us to do so;
  • We are obliged to disclose the information by law (complying with a court order, enforcing an agreement between us, protecting the rights or property of our company, its employees or other stakeholders);
  • The disclosure of such information is necessary for our agents in order to function on our behalf;
  • The disclosure of such information is necessary to address emergencies.

We strive to ensure that our partners or service providers comply with the European privacy standards when your personal data is shared with third countries. We include data protection-related clauses in agreements with our partners and service providers to ensure an adequate level of personal data protection.


As a data subject, you retain the following rights with regard to your personal information:

  • The right to access. We have an obligation to provide you with access to the data that we have collected on you. If we are not able to identify you, we may require you to present us with additional information in order to be able to satisfy your request. The usage of such additional information will be strictly limited to helping you exercise your right of access;
  • The right to amend. You can enter and update your information in our application;
  • The right to delete. You have the right to request us to delete your personal information. However, we will only comply with such request if: (a) we no longer need the information in question for the reasons it was initially collected for; (b) the erasure of data will not prevent us from complying with legal obligations; (c) we do not need the data in order to establish, exercise, or defend against legal claims;
  • The right to limit the processing of your personal data if it is being processed unlawfully;
  • The right to object to the processing of your personal data if such processing is legally based on Honeygain’s ‘legitimate interests’ and violates your fundamental rights and freedoms. However, please note that we retain the possibility to be able to prove that our legitimate interest outweighs your rights and freedoms;
  • The right to receive your personal data in a computer-friendly form or ask us to transmit your personal data to another controller;

The right to file a complaint about the use of your personal data. If you believe that we mishandled your personal information or otherwise acted unlawfully in relation to your privacy rights, you have the right to file a complaint with a local supervisory authority.

You retain the rights to access, edit, and delete information that we hold on you. In most cases, any of the above can be done by you by simply logging in or updating Honeygain settings.

You can exercise any of these rights, as well as discuss other issues you may have with this Policy by contacting our support team using this link here


For security purposes, we use algorithms to decide whether there are any abnormalities in our user base. In case the algorithms show such abnormalities, the related activities are submitted for a human review and may result in suspension or (in the most extreme cases) termination of our services.


We do not intend to collect any personal information of children under the age of 14 or any other age which would require authorisation or consent of a holder of parental responsibility for collecting or processing the personal data of such child. In the case of us accidentally collecting personal information of children, we undertake to delete or otherwise dispose of such information as soon as possible after we become aware of having received it.

If you are a holder of parental responsibility of a child that has provided us with their personal information without your consent or supervision, please contact us so we can take the actions required to stop collecting and processing your child’s personal data and erase the data that we may have already collected.


We use the following cookies, pixels, and beacons to collect information from the device you use to access our services:

  • Essential cookies are necessary for enabling user movement in our website and providing access to its various features. This category of cookies cannot be disabled.
  • Usage statistics cookies collect information about the tendencies and habits of our website visitors. These cookies gather information in the aggregate to provide us with insights into how our website is being used.
  • Audience data cookies are placed by third-party advertising platforms or networks in order to deliver advertisements, track their performance, and enable advertising networks to show ads that may be relevant to you according to your activities.